Postage
Costs & Return/Exchange Policy
All order prices are as stated in the gallery, and are per each
item ordered. Each order is a private sale. I can also create
a custom items. Feel free to
email me, and tell me what you have in mind. I will gladly
respond and tell you what I can, and cannot do, and, quote you
a price. In the past, I have added all kinds of nicknames and
personalised quotes to the sleeves of shirts and onto mugs and
plates... so don't hesitate to ask!
Please do not place an order or tell me that you are sending in
a payment if you are not planning to do so, or, cannot afford
it. This only wastes my time, and yours.
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IMPORTANT:
Please read!
I would like to note that each
Order is unique, made with love and a little sprinkle of
Pixie Dust. This means the actual design of the shirt, glass,
mug or plate that you have chosen may vary slightly from the example
in the gallery. It all depends on what supplies are available
at that time. If I have to make a major change to anything, due
to unavailable supplies, I will let you know.
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Your
Contact Information:
Please Be Sure You Send It!
If you are placing an order - PLEASE be sure to include your FULL
NAME, PHONE NUMBER, and the EXACT ADDRESS where you would
like your items shipped to - in your paypal order OR email if
paying by cheque. If you do not include these details in your
email order, I cannot be responsible for orders that may be shipped
later than promised, even after payment is received. I ask for
a home telephone number just incase something should go wrong
(you do not reply to email, your email bounces, etc). Any and
ALL information you provide me with is strictly
confidential, it is not sold, ever. It is only given out
if we are forced to make an attempt to get your information so
that we can send you an order.
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Types
of Payment Accepted:
- PayPal: This is my
preferred method of payment. I don’t charge extra
for Paypal payments Please feel feel to use the
buy it now buttons at the bottom on the item pages. For
Custom orders a paypal button can be sent
by email once your order has been agreed and confirmed.
- Personal Cheques: If you pay by
personal cheque, this will delay shipping time, as I will need
to wait till the cheque clears. No exceptions. You will need to
email me to confirm the order and my postal address- then please
remember to include your details (name, postal address, item,
design, and size, plus any requests for personalisation) with
cheque purchases.
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About
Payment:
- COD (Cash on Delivery) is not an option.
- If I am creating a custom order, you will need to send the money
to me before I create it, as I will be unable to resell personalised
items.
How
long does delivery take?:
- Once I have received the money, I will begin making the order
and unless it is a busy time for me I usually have them done within
10-14 days. If I am pressed with orders, I will inform you of
this. If you require you order sooner, please email as this may
be possible.
- If I have items pre-made, and you have chosen to order one of
them, they will be on their way to your home as soon as I receive
payment!
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UK
Shipping and Handling Costs:
All prices listed for my shirts & gifts include shipping and
handling to UK . I will use First Class
Royal Mail Recorded Delivery for each item, because their
rates are the most reasonable. For larger orders, particulary
those with ceramic items, it is sometimes better to send by Standard
Parcels with extra insurance or by Special Delivery (Next Day).
It is important that you keep in mind that the delivery this way
can take up to 7 days to arrive and will require a signature upon
delivery.
Insurance – The parcels are covered by Royal Mails Recorded
Special Next Day Delivery Service. The cost for this is figured
into the shipping. I cannot be held responsible for items that
have got lost in the post, but I will do all that is possible
to help you trace the lost item.
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Overseas
Shipping and Handling Costs:
Please email me before placing an order.
I will then be able to look into the best option available
for mailing you item and advise you of any extra costs involved.
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Returns
and Exchanges
Unfortunately, we have a very strict return and exchange policy
due to the nature of the hand-made, artisticmerchandise we sell.
Please be sure you read and understand our
policy before you place an order:
CUSTOMISED ITEMS: Items are sold as decribed on
the webpage, with your details added as per your customisation.
Customised items cannot be exchanged or refunded. Please ensure
you ask all questions, and ensure the correct details have been
provided prior to placing your order, as customised items cannot
be return due to a change of mind or because you have ordered
the wrong size.
DAMAGED ITEMS: If an item shows up damaged from shipping, you
will have to notify us within 3 days of it's arrival. Because
we insure our packages, we can track them and find out when they
arrive to a location. We do count 3 days from that arrival date.
This way, we can deal with the Post Office quickly, and collect
on the insurance to handle the loss of the item. If you do not
contact us within 3 days of the arrival of your merchandise, we
are no longer responsible for the item. So, if an item arrived
damaged, please notify us AS SOON AS POSSIBLE.
Also, it is very obvious when a T-Shirt has been
worn. There is a difference between shipping damage, and wear
damage. You will be expected to ship the item back to us so that
we can inspect the damage. If it is decided that the damage occurred
from wear and tear, we will ship them back to you. If it is decided
that the damage occurred from shipping, we will deal with the
situation accordingly, and you will receive a replacement item
as soon as the insurance clears, or sooner if by negiotiation.
We assure you that we will be as fair as we possibly can be in
such situations.
If you should, for some reason, not receive your
package within 2-4 weeks, please notify us promptly so that we
may begin to have the package tracked. Please remember that because
we insure and track all our packages, we will know if you are
falsely reporting a package missing.
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